Shipping policy

Last updated: 6 October 2025

This Shipping Policy (“Policy”) outlines how DreadlightWear (“we,” “us,” or “our”) handles order processing, shipping, and delivery for purchases made through [dreadlightwear.com]. By placing an order, you agree to the terms below.

1. Order Processing

All orders are processed within 2–5 business days after payment confirmation. Orders are not processed or shipped on Sundays or public holidays. In case of high demand or delays due to unforeseen circumstances, processing times may be extended.

2. Shipping Time

Once shipped, orders typically arrive within 5–10 business days depending on the destination. Delivery timelines may vary based on courier services, weather conditions, or local restrictions. DreadlightWear is not responsible for delays caused by courier companies or incorrect addresses provided by the customer.

3. Shipping Charges

Shipping rates are calculated at checkout based on your delivery location and order weight. We may offer free shipping during special promotions or on orders above a specified amount.

4. Tracking Information

Once your order has been shipped, you will receive an email or message with your tracking ID and courier details. Please allow 24 hours for the tracking link to become active.

5. Address Accuracy

Customers are responsible for providing accurate shipping details at the time of checkout. DreadlightWear is not liable for packages lost or delayed due to incorrect addresses or contact information.

6. Damaged or Lost Packages

If your package arrives damaged, please contact us within 48 hours of delivery at dreadlightwear@gmail.com or message us on Instagram (@dreadlightwear) with photos of the package and product.

If your order is lost in transit, we will coordinate with the courier service to resolve the issue.